Stop Losing Revenue to Pipe Damage Disputes.
Plumbers are routinely blamed for pre-existing leaks, corroded fittings, and water damage that existed before they ever arrived on site. CYA gives you timestamped, photo-backed documentation from the moment your engineer walks in the door.
Built for plumbing contractors, sole traders, and maintenance teams.
Disputes plumbers face every day.
Plumbing disputes often come down to one question: was the damage there before you started? Without proof, the answer always goes against you.
"That leak wasn't there before you touched the pipes."
Client withholds payment and demands you cover repair costs for an unrelated leak.
"You caused the water damage under our floor."
Insurance claim is filed against your business — no documentation to defend yourself.
"Our boiler was working fine until your engineer visited."
Dispute over system condition drags on for months, damaging your reputation.
"You broke the fitting. You need to fix it for free."
Forced to return and redo work at your own cost despite no fault on your part.
The real cost of poor documentation.
A single disputed call-out can cost more than a month of profit once legal fees, return visits, and lost referrals are factored in. Plumbers without documentation have no defence.
Figures sourced from US and UK industry data. Regional costs vary.
Three steps to complete protection.
CYA turns every call-out into a documented, defensible job record — from first inspection to sign-off.
Document Site Condition on Arrival
Before your engineer touches a single fitting, capture the full pipe system, visible damage, water staining, and equipment condition. Every photo is GPS-tagged and timestamped to the second.
Record Work Completed
Log each stage of the job — replaced sections, pressure tests, materials used. Build a clear, chronological record that proves what was done and when.
Capture After-State and Get Sign-Off
Photograph the completed work and collect the client's digital signature on the job record before you leave site. Instantly generate a PDF report for your files.
Specific use cases for plumbers.
Emergency Call-Outs
When you're called to a flood or burst pipe, the chaos of the scene makes documentation feel impossible. CYA's mobile-first interface captures evidence in seconds, even under pressure.
Boiler Installations
Document the existing system state, parts installed, serial numbers, and commissioning results. Create a full installation record that protects you long after the job is complete.
Annual Service Contracts
For repeat service visits, CYA builds a timestamped history for every property — so you can show exactly what condition was found and left on each visit.
Insurance Work
Insurance-funded repairs require airtight documentation. CYA generates structured reports that insurers and loss adjusters accept without challenge.
Simple, transparent pricing.
Pay per company and per active worker. No hidden fees, no per-report charges.
Full access to all CYA features — unlimited jobs, PDF reports, and storage. Billed monthly, cancel any time.
Save €280.50 in your first year
That's 40% off compared to monthly billing
All plans include a 14-day free trial. No credit card required to get started.
Every call-out you take without documentation is a risk you're carrying for free.
CYA costs less than the excess on a single disputed claim. Join the early access programme and start protecting your plumbing business today.
Apply for Early AccessJoin CYA for Plumbers.
We're onboarding a limited number of plumbers during our founding cohort. Apply now and we'll be in touch within 24 hours.